Special Information

On March 12^th 2020 the government advised UK Schools and Colleges to cancel international trips due to Coronavirus but gave no advice on UK school trips. They gave further advice to the general public on March 16^th advising against non-essential travel and recommending working at home where possible. On March 18^th they decided to close schools

We are seeking advice through our professional associations (BAPA, TTA) regarding cancelled school visits to our Centres. At this time the advice is to wait for further clarification from the government or the professional associations before any decision can be taken on refunds and we will update our customers as soon as we have clarity. It could be worth researching whether you have a general school or education authority insurance policy that covers educational visits or in some cases Evolve (school journey insurance which is often held by schools) which may be valid in these circumstances.

As you will appreciate we employ a large staff team and have significant operating costs. We want to be fair to our customers and our employees as well as maintaining the viability of our business so that we are able to continue working when the Coronavirus epidemic is over.

We refer you to our Deposit Payment Form sent at the Booking Confirmation stage clearly stating that first and second payments are non-refundable.

We insure your travel with FOGG, the leading provider of travel insurance for school visits. The policy covers all usual cancellation needs but, unfortunately, does not cover an epidemic or pandemic. The policy document which details the level of cover and exclusions is available on our website. This exclusion is the same for virtually all travel insurance.

We would ask for your patience in these difficult times and will provide an update as soon as we receive any new information.